Castle Gold & Silver Exchange

Collector notes

Visiting a coin shop

A few notes before you walk into Castle Gold & Silver Exchange in Albuquerque, NM. These rotate daily. They are general collector etiquette from CDXList — not this shop’s house rules. When something is unclear, ask the person at the counter.

1. 01

   Tell them if a coin is damaged, cleaned, or already graded

   Hiding a problem wastes time and trust. “This one was cleaned” or “this already came back from PCGS” is useful. Dealers would rather adjust than feel tricked. Honesty on the small things makes the rest of the visit easier.

2. 02

   Wait your turn at the counter

   A coin shop is not a buffet line. The person already at the glass is in a private conversation. Stand back, keep your box closed, and wait to be invited forward. Jumping in with “real quick” questions while someone is selling a collection is the fastest way to start a visit on the wrong foot.

3. 03

   Count money together, then put it away

   Whether you are paying or getting paid, count at the counter where both of you can see. Then put it away. That protects you and the shop. If something is off, it is much easier to fix before anyone has left the glass.

4. 04

   Bring identification on a larger visit

   A license in the car does not help at the counter. If you might sell, buy something expensive, or move cash, bring ID in with you. It speeds things up and avoids an awkward pause after you already agreed.

5. 05

   “Best I can do” is a sentence, not an insult

   They have to sell it, hold it, and stay in business. You can say no. You can ask if they can do better on part of the lot. You should not treat a firm number as a personal slight. A calm “I need to think about that” is enough.